The history of the chatbot: Where it was and where it’s going
Chatbots are not new. The software has been around for decades, and now its application is beginning to impact the enterprise — both internally and outward facing. https://www.information-age.com/history-of-the-chatbot-123479024/ The history of the chatbot: Where it was and where it’s going #chatbottechnology #customerexperience #increaseengagement #customerretention #solveaproblem #socialandbusinesschannels #humanresources